We have an exciting opportunity for an Account Manager to join a leading Facilities Management Organisation based in Manchester after a PFI schools contract. Duties of the Role
Responsibilities
* Manage all PPM and reactive maintenance across a local school contract.
* Ensure contractual commitments are met in accordance with contract SLA's / KPIs and other requirements detailed within the contract documentation.
* Ensuring 100% statutory compliance and/or ensuring a remedial programme is in place.
* Management of the team, including PDRs, succession planning, absence, and performance management.
* Financial performance of the contract to budget targets
* Identification of additional works and capital projects
* Supporting and developing the contract business plan with the Regional Director
* Seek customer feedback and identify opportunities to enhance satisfaction levels and organic development opportunities
* Promote an open and direct management style that encourages progress and development with team members and client stakeholders
* Ensure financial policies and processes are effectively communicated, implemented and monitored.
* Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place.
* Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and equipment and services.
* Keep our customers' buildings safe and compliant.
* Monitor and manage WIP/Debt to an acceptable level.
* Achieve financial budget targets set by the Account Director
* Control and monitor the performance of the specialist service provider and sub-contractors.
* Minimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely manner.
* Responsibility for the operational management and service delivery of all contracted services.
Qualifications
* Previous experience in a similar role, managing PFI contracts.
* Member of BIFM, appropriate FM or Technical qualifications.
* Previous experience as a Contract Manager or in a similar role.
* Please note, due to the nature of the contracts, the successful candidate will be required to undergo an Enhanced Disclosure check.
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