Receptionist / CareNavigator Location: The Riverside Practice Hours: 16 hours per week
Work Pattern: Flexible shifts on a rota between 7:30am 6:30pm, Monday to Friday
We are looking for a friendly, organised, and professional Receptionist /Care Navigator to join our GP practice. You will be the first point of contact for patients both in person and electronically, managing appointments, handling enquiries, and helping patients access the right service.
Main duties of the job
Key Duties
Care navigate patients to the correct service or clinician, including external referrals.
Manage appointments, register new and temporary patients, and organise home visits.
Process prescriptions, patient results, and specimens accurately.
Open and close the practice, ensuring premises are secure.
Carry out a range of administrative tasks, including emails, AccRux tasks, and supporting the wider team.
Attend team meetings and mandatory training, contributing to continuous improvement.
About us
The Riverside Practice is a well-established, forward-thinking GP practice based in the heart of March, Cambridgeshire. We are proud to provide high-quality, patient-centred care to our local community, supporting a diverse patient population with compassion, professionalism, and a strong commitment to clinical excellence.
We are a friendly, supportive, and collaborative team where staff wellbeing, development, and job satisfaction are genuinely valued. We believe that excellent patient care starts with a positive working environment, and we work hard to ensure all team members feel respected, supported, and encouraged to grow in their roles.
As an accredited learning organisation, we are committed to education, training, and continuous professional development. We actively support learners across various roles and provide ongoing opportunities for staff to develop their skills, gain new qualifications, and progress within their careers.
Our Practice offers a welcoming atmosphere, strong leadership, and a culture of teamwork across all departments. We invest in training, professional development, and creating opportunities for career progression, recognising the importance of helping our staff reach their full potential.
Job responsibilities
Job Summary: The Receptionist/Care Navigator plays a key role in delivering a high standard of front-of-house and administrative support within the Practice. This includes greeting and assisting patients both in person and through electronic communication, managing appointments, handling enquiries, and ensuring the smooth day-to-day running of reception services. The role requires excellent communication and organisational skills to care navigate patients to the most appropriate service, maintain accurate records, and provide efficient administrative support.
* Using your own judgment and communication skills care navigate patients to the correct service or clinician or external service
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
* Deal with all general enquiries, explain procedures and make new and follow-up appointments.
* Register new and temporary patients.
* Organising home visits as necessary.
* Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
* Carry out a range of administrative duties such as responding to tasks, AccRux, emails etc
* Open up premises at the start of the day when first to arrive, make all necessary preparations to receive patients.
* When last to leave at the end of the day, ensure that the building is totally secured, and the internal lights are off etc.
* Attend team, practice meetings and mandatory training
* Give results and/or information to the patient as needed.
* Accept and ensure all specimens are clearly labelled and put in box in reception area.
* Accept prescription requests and give out prescriptions to patients.
* Undertake any other additional duties appropriate to the post as requested
Experience
* Ability to work shifts between 7:30am and 6:30pm, working shifts flexibility as required by the department
* Excellent communication skills, both face-to-face and electronically, to interact effectively with patients, colleagues, and external services.
* Strong organisational skills with attention to detail to manage appointments, patient records, and administrative tasks efficiently.
* Ability to use initiative and exercise judgment in directing patients to the appropriate service or clinician.
* Professional, friendly, and approachable manner, demonstrating a strong focus on patient care.
* Ability to maintain confidentiality and handle sensitive patient information appropriately.
* Flexibility and adaptability to undertake a variety of duties to support the smooth running of the practice.
* Excellent organisational skills to prioritise own workload while also supporting team members.
* Understanding of the importance of safeguarding children and vulnerable adults.
* Experience using SystmOne clinical system or similar healthcare IT systems.
* Previous experience in a GP practice.
* Experience handling patient results, prescriptions, and specimen management.
* Awareness of NHS procedures, policies, and relevant legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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