We are currently recruiting for a Junior Service Contracts Administrator on behalf of our client in Kidderminster.
Hours: 8:30am-5pm Monday to Friday
Role Overview
Responsible for overseeing service contracts and coordinating the maintenance and repairs of equipment. Strong customer service, time management, and organisational skills are essential. Proficiency in IT and Excel is required. Knowledge of Sage advantageous, but not essential. Training will be provided including Sage and on their bespoke Health Inventory Management System (H-IMS) database.
Responsibilities and Accountabilities
* Chase overdue equipment with suppliers; chase for service dates and reports, update service history on H-IMS.
* Complete overdue and not presented audits for customers.
* Raise service/repairs job with suppliers.
* Chase jobs once a week or as and when required.
* Manage and Review contract renewals; chase for quotations from OEMs and purchase orders from customers where applicable or raise purchase order requisitions on Sage.
* Keep customer contract spreadsheets updated along with updating HIMS with relevant documents and service history.
* Thorough knowledge of how the different customer contracts/OEMs operate and are managed.
* Liaise between the manufacturer and the customer for service, repairs, and contracts.
* Checking discrepancies on manufacturers repair invoices, ensuring cost is associated with a job card or PO to ensure re-charge to customers.
* Assist account managers and engineers regarding any queries on equipment.
* Provide data via spreadsheets for customers and other staff as required.
* Assist accounts staff with any invoice queries.
* Cover for other staff when on annual leave/sickness.
* Covering other contracts administrator’s workload when they are out of the office.
* Looking into alternative suppliers for OEM Contracts.
* To attend customer/contract review meetings as and when required
* Attend Internal Meetings
* Assist with the sourcing of information for KPIs
* Updating team KPIs
* Being on call for urgent level 3 jobs raised on the on-call pager (held by account Manager)
Skills, Knowledge and Experience:
* Multitasking
* Organisation, time management, planning
* Good telephone manner
* Conflict resolution, problem solving
* IT skills
* Ability to represent the company at contractor meetings
* Understand KPI data and Team SOPs
* Excellent communication skills
* Office software experience