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Job Title: Recruitment Administrator – Customer Account Manager (No Sales Involved)
Sector: Recruitment Advertising / Resourcing Administration
Salary: Competitive + Bonus Scheme
Job Type: Full Time, Permanent
About Us:
Serve Talent, part of the wider Serve Group, are a recruitment solutions company providing advertising Recruitment Process Outsourcing Services to clients all over the UK. We facilitate job posting / Advertising on a network of leading job boards along with other fixed fee options.
The Opportunity:
This is a fantastically varied role within Recruitment Solutions that is focussed on admin sales support / account management Business Marketing and doesn’t involve sales. This excellent administrative, client focused opportunity is ideal for a recent Graduate or somebody with a couple of years’ experience either as a recruiter not wanting sales or from a client focused position looking for a role in administration coordinator / client account management / resource admin. You will also gain exposure in Marketing, Product development, Advertising and Job Management.
Role Responsibilities – Customer Account Manager:
* Working on the full life cycle of online recruitment job advertising
* Curating and optimising job specifications to ensure best reach on job boards
* Liaising with clients to gain job information, gain approval of optimised specification and monitor the success of each campaign
* Advertising vacancies via our Applicant Tracking System software
* Building positive relationships with clients and advertising suppliers
* Filtering suitability, forwarding candidate CVs to clients and sending candidates application forms
* Advising clients on alternative job details i.e. job titles, salary visibility
* Creating and sending purchase order agreements via email and Adobe Echo Sign
* Keeping our Management Information, vacancy recording, and client specific Excel and Google Docs spreadsheets up to date
* Working closely with the sales team to provide necessary sales admin
* Conducting market research to best advise clients on current advertisement trends
* Trouble shooting any errors when posting, contacting the job boards to resolve errors in a timely manner
* Proactively researching, responding and resolving enquires from clients and if necessary advising what updates can be implemented to their advert to best adapt to market trends
* Closing live job vacancies in line with closing dates and when requested by clients
* Retrieving quotes for niche job boards when requested by clients
* Resourcing candidates on behalf of the Recruitment Team periodically
* Assisting with product marketing duties where required
* Completing any other administrative duties as required
Person Specification – Customer Account Manager :
* A recent Graduate or somebody with some experience as a Recruitment Co-ordinator, Sales Administrator or Account Manager
* Ideally you’ll have experience in recruitment admin or will be a Recruiter looking for a non-sales role
* Client orientated, proactive and highly organised
* A personable, interpersonal and communicative individual
* Strong written English skills to be able to write clear job specifications
* Great attention to detail
* Intermediate experience of Applicant Tracking Systems is desirable, but training will be provided
* Flexible working / Work from home potential for right candidate after training
* Competitive salary plus bonus scheme
* Monthly company activity day
* Finish early and dress down on a Friday
* Excellent personal and professional opportunities
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