Freight Forwarding Specialist
Location: Shipley, West Yorkshire
Salary: Up to £30,000
Job Type: Full Time / Permanent
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities:
* Manage day-to-day communication with overseas agents and import customers
* Handle customer queries via phone and email, including shared inbox management
* Obtain rates and prepare quotations and service options
* Process bookings and maintain accurate records using CargoWise and internal systems
* Liaise with customers, suppliers, subcontractors, and overseas partners
* Prepare, check, and issue shipping documentation, including Bills of Lading
* Ensure accuracy of data entry and compliance with operational procedures
* Proactively resolve operational issues and customer queries
* Support internal sales teams by delivering a high standard of operational service
Required Experience:
* Previous experience in freight forwarding operations (import/export)
* Strong customer service and relationship management skills
* Confident IT skills; CargoWise experience highly regarded
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy.
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