Customer Service Administrator Location: Central Cambridge Hours: Monday – Friday 8am – 5pm or 9am – 6pm 1/4 Saturdays on a rota’d basis (time will be given back in lieu) working overtime will also be required during busy periods Salary: £26,000 per annum Benefits: 25 days annual leave, paid overtime at a time and half, company pension & life cover Duration: Permanent Are you a customer service superstar with experience in Hospitality, or Front of House roles? Dive into a dynamic Customer Service Administrator role filled with varied administration and front office duties. We are on the hunt for proactive professional who excel in delivering top-tier customer service and is confident when managing tough situations - whether it's face-to-face, via email, or over the phone. NOTE: There is no onsite parking so ideally you will live in Cambridge or in one of the surrounding villages to be able to commute to and from work using public transport, cycling or by walking. Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What you’ll do: * Be the welcoming face and first point of contact to residents and visitors * Manage the booking and CRM systems with precision * Conduct tours, ensuring maximum occupancy of the property * Handle resident inquiries and issues swiftly and empathetically * Organise and coordinate engaging student events * Handle and distribute incoming mail and packages What we are looking for: * Experienced in customer service, preferably in hospitality * A strong communicator with impeccable interpersonal skills * Quick-thinking, confident, and professional * Proficient with Microsoft Office and savvy with social media * Able to commit to a flexible schedule including some Saturdays If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy