Job Description
Are you looking for a role in Customer Service within Financial Services? This is a fantastic opportunity to join a team as a Financial Customer Service Advisor, helping clients manage their financial obligations effectively.
Client Details
The employer is a well-established, medium-sized organisation within the financial services industry. They are known for their commitment to providing professional, reliable, and efficient solutions to their clients.
Description
* Contact customers via telephone to discuss outstanding accounts and payment plans.
* Provide accurate information on account balances and payment schedules.
* Negotiate repayment terms in a professional and empathetic manner.
* Record all interactions and agreements in the system accurately.
* Ensure compliance with relevant regulations and company policies.
* Liaise with internal teams to resolve customer queries effectively.
* Maintain confidentiality and handle sensitive customer data responsibly.
* Contribute to team targets and individual performance goals.
Profile
A successful Financial Customer Service Advisor should have:
* Excellent communication and negotiation skills.
* A professional and empathetic approach to customer interactions.
* Ability to work under pressure and meet deadlines.
* Strong organisational skills and attention to detail.
* Basic proficiency in using computer systems and software.
* Previous experience working in a call Centre or credit control type role.
Job Offer
* Competitive salary of approximately £23,810 to £26,000 per annum.
* Company pension.
* Free on-site parking.
* Christmas savings scheme
* Death in service benefit
* Attractive bonus
* Incentive & performance rewards
* Welcoming working environment