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Retirement Living Co-ordinator, Washington
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Client:
Riverside
Location:
Washington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
3
Posted:
10.05.2025
Expiry Date:
24.06.2025
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Job Description:
Job Title: Retirement Living Co-ordinator
Contract Type: Fixed Term Contract - 12 Months
Salary: £25,965.41 (£27,112.48 after 18 months of successful performance)
Working Hours: Part Time - 15 Hours
Working Pattern: Tuesday and Wednesday 9am to 5pm
Location: Willow Brook, Spout Lane, Washington
Application instructions: If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. Riverside recruits to potential, so apply even if you don't meet all criteria.
The difference you will make as a Retirement Living Co-ordinator:
Working as part of a team committed to ‘best practice’ in social housing, you will facilitate the coordination and delivery of services to retirement living customers across schemes, including service, facilities, housing management, and monitoring service level agreements with partners.
About you:
We are looking for someone with:
* Relevant experience working with older and/or vulnerable people
* Good understanding of housing management
* Experience managing relationships with partner agencies/organisations
* Formal qualifications in housing, care, or support (advantageous)
Why Riverside?
We’re a housing association with a difference—enhancing lives for over 90 years, revitalising neighborhoods, and supporting communities with over 75,000 homes across the UK. Our work ranges from homelessness services to social care and retirement living.
Benefits include:
* Flexible working options
* Investment in learning, personal development, and technology
* A wide range of benefits
Diversity and Inclusion:
We value diversity and foster a respectful, inclusive workplace. Riverside is a Disability Confident Employer and guarantees interviews for applicants with disabilities who meet minimum role requirements.
Note: Applications may close early; apply promptly.
Role Profile:
Coordinate and deliver professional services to Retirement Living customers, ensuring standards and compliance with policies, including monitoring service agreements, managing occupancy, rent, and liaising with partners.
Accountabilities include:
* Meeting occupancy, rent, and arrears targets
* Monitoring service contracts and facilities
* Supporting customers with occupancy agreements and benefits
* Conducting site inspections and managing antisocial behavior issues
* Maintaining records and IT systems
* Assessing housing needs and promoting customer involvement
* Ensuring health & safety and safeguarding compliance
Key Performance Indicators:
* Customer satisfaction and service levels
* Rent arrears, voids, re-let days within targets
* Health & safety compliance
* Complaints resolution
Person Specification:
* Experience working with older/vulnerable people
* Housing management experience
* Experience liaising with agencies
* Qualifications in care, support, or housing
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