Villa Specialist Needed - Remote(Twice a month in Surrey)
My client is looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
Confidently dealing with both direct and trade customers
Delivering a consistently high level of personalised customer service
Understanding clients' requirements and recommending suitable villa options
Liaising with suppliers regarding availability, rates, and booking details
Preparing accurate quotations and creating invoices
Managing pre- and post-arrival administration
Handling customer queries efficiently and professionally
Reactivating previous clients and past enquiries to generate repeat business
Maintaining accurate records within the CRM system
Skills & Experience
Proven sales experience, ideally within travel, luxury hospitality, or property
Strong telephone and written communication skills
Confident in closing sales and working towards targets
Excellent organisational skills and attention to detail
Customer-focused with a consultative sales approach
Ability to multitask and manage a busy workload
Competent with CRM systems and Microsoft Office
Personal Attributes
Enthusiastic and self-motivated
Professional and personable
Results-driven with a positive attitude
Team player with the ability to work independently
Passion for travel
Flexible and willing to take on duties to support the wider team
What They Offer
Supportive and friendly working environment
Opportunity to be part of an expanding travel brand
Ongoing training and development
25 days annual leave
Additional day off for your birthday
Salary up to £35,000 Plus Commission and Benefits
Interested apply here now or email (url removed)