Job Description
Customer Service Advisor - 12 month FTC
Location: Warwick - Hybrid
Salary: £25,000
Do you enjoy being the voice of support and enabling customer success? Maxwell Bond is partnered with a Saas Edtech business who are looking for a Customer Success Administrator to join their growing team!
Day-to-day Responsibilities
* Act as the first point of contact across phone, email, and webform, delivering clear support for product, licence, and order queries
* Process orders and manage licences accurately, including renewals and updates, while keeping CRM data up to date and logging all interactions
* Support Customer Success Associates with administrative tasks, share customer feedback, and help maintain smooth internal communication
About you
* Previous customer service experience & basic IT competency
* Customer-focused, patient, and a confident communicator across phone and email
* Take pride in accuracy, managing workflows effectively and following processes with care
* Work well in a collaborative environment, ask questions when needed, and support others
* Values-driven, aligning with integrity, kindness, and quality, and comfortable using or learning tools like CRM system
Benefits
* Company performance based bonus
* 25 days + bank holidays + buy/sell 5 days a year
* Group life assurance and pension scheme
* Enhanced maternity/ paternity leave
* Private health and dental care
* Access to financial advisor
* Full home office set up
If you're looking to join a growing business and work on an impacting SaaS platform, apply now!!