London For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 – March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. Job Summary The Estates department is responsible for the maintenance of our buildings ensuring our accommodation remains legally compliant, supports operational activity and provides a safe, secure and motivating place to work. The team is often the first point of contact for building and estates incident management. Day to day activity is varied from engaging with contractors and suppliers to gain best value for money for services supplies to responding to calls for building maintenance. As a Senior Technical Estates Manager, you will drive technical excellence and compliance across FM services for the National Crime Agency. This is the perfect opportunity for someone who thrives off finding solutions that solve maintenance and compliance issues. You'll lead with integrity, ensure high standards across FM services, and champion safety, innovation and continuous improvement. Be the voice of assurance and quality, supporting a culture built on trust, accountability and collaboration. Job Description The Facilities Management (FM) team in Estates has responsibility for overseeing the delivery of facilities management services to the National Crime Agency across multiple UK sites. This role oversees the governance and assurance team for this contract. In addition, the role requires technical knowledge, focusing on technical compliance, statutory adherence, quality assurance and audit of internal and external processes. The wider team consists of facilities managers, contractors and governance staff as well as support team members. Each of our FM managers are responsible for a number of the NCA buildings in the estate. The FMs are part of a wide geographic team, working at different levels with different responsibilities geographically. You will lead audits, provide expert technical guidance and support operational teams in maintaining the highest standards of performance and value for money. This role is integral to building a culture of accountability, technical excellence and continuous improvement. Duties And Responsibilities Leadership - line manage a team of facilities managers, acting as a role model and supportive figure of authority. Stakeholder engagement - confidently communicate with outsourced contractors and be the escalation point for issues. Compliance- lead on audits in accordance to legal building regulations. Delivery - oversea delivery of day-to-day facility operations Contract management - manage and support our facilities management contract. Strategic thinking - make strategic decisions and provide recommendations in accordance to the whole estates strategy and agency objectives. Manage multiple sites - covering FM delivery for a small number of NCA sites due to a temporary lack of resource. Cost efficient - deliver FM services whilst considering optimum cost efficiency. Legislations - ensure all knowledge of legislations are up to date. Risk management - Understand, identify and reduce risks through compliance. The Facilities Management (FM) team in Estates has responsibility for overseeing the delivery of facilities management services to the National Crime Agency across multiple UK sites. This role oversees the governance and assurance team for this contract. In addition, the role requires technical knowledge, focusing on technical compliance, statutory adherence, quality assurance and audit of internal and external processes. The wider team consists of facilities managers, contractors and governance staff as well as support team members. Each of our FM managers are responsible for a number of the NCA buildings in the estate. The FMs are part of a wide geographic team, working at different levels with different responsibilities geographically. You will lead audits, provide expert technical guidance and support operational teams in maintaining the highest standards of performance and value for money. This role is integral to building a culture of accountability, technical excellence and continuous improvement. Duties And Responsibilities Leadership - line manage a team of facilities managers, acting as a role model and supportive figure of authority. Stakeholder engagement - confidently communicate with outsourced contractors and be the escalation point for issues. Compliance- lead on audits in accordance to legal building regulations. Delivery - oversea delivery of day-to-day facility operations Contract management - manage and support our facilities management contract. Strategic thinking - make strategic decisions and provide recommendations in accordance to the whole estates strategy and agency objectives. Manage multiple sites - covering FM delivery for a small number of NCA sites due to a temporary lack of resource. Cost efficient - deliver FM services whilst considering optimum cost efficiency. Legislations - ensure all knowledge of legislations are up to date. Risk management - Understand, identify and reduce risks through compliance. Person specification Experience of managing FM in geographically different areas/multiple sites. Experience of all elements of hard and soft services. Technical awareness - knowledge is essential for all areas of mechanical and electrical work. Awareness and understanding of building compliance and legislation. Experience of risk management within an FM environment. Good communication and stakeholder relationship experience, including third-party suppliers. Budget management - use cost saving methods to ensure FM delivery is cost efficient. Contract management experience - KPI, service failures and service improvement plans. Using the tools of the contract is the only effective way to improve and maintain service delivery. Strong technical background in building services, engineering or facilities management. Experience of conducting audits or compliance reviews. Audits will be required annually as a second line of assurance. In-depth knowledge of SFG20. SFG20 is a Civil Service standard, understanding this standard is essential as well as having a technical awareness to know how to adapt or amend the standard to ensure value for money and asset liability. Qualifications NEBOSH or IOSH qualification. Behaviours We'll assess you against these behaviours during the selection process: Leadership Working Together Technical skills We'll assess you against these technical skills during the selection process: Ability to demonstrate clear principles of Facilities Management such as the Government Standards for Property - GS004. Demonstrate understanding and use of Estates Risk Management. Demonstrate ability to undertake Technical Assurance Audits. Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Strengths, Technical Skills Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. How We Will Assess You Your application will be assessed against the following: Experience - This Will Be Assessed: CV Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate. Details of what is expected within you CV are as follows: Please submit your CV to demonstrate how you meet the person specification. Statement of Suitability Please provide a 750 word personal statement demonstrating how you meet the criteria below: Please describe your experience and knowledge of managing facilities management in a complex organisation with multiple risks and stakeholders. A panel will assess how well your application demonstrates the requirements outlined above. You will receive an acknowledgement once your application is submitted. We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended. Scores will be provided but further feedback will not be available at this stage. For Guidance On The Application Process, Visit: NCA Applying and Onboarding Assessment 1 The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section. Success Profiles at Assessment Behaviours Leadership Working Together Technical Ability to demonstrate clear principles of Facilities Management such as the Government Standards for Property - GS004. Demonstrate understanding and use of Estates Risk Management. Demonstrate ability to undertake Technical Assurance Audits. Strengths Strengths are tested at interview stage - the strengths tested are not shared before the interview. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : central.recruitment@nca.gov.uk Email : central.recruitment@nca.gov.uk Recruitment team Email : central.recruitment@nca.gov.uk Further information If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference). If unresolved, you may escalate your complaint to the Civil Service Commission.