Job Description:
SME Team Manager
Location:Victory House, Brighton
PermanentContract
Salary:£50,000 - £55,000
Full time: 35 Hours per week
We consider all types of flexibility, including locations, hours and working patterns.
We make healthhappen
At Bupa,we’repassionate about delivering exceptional customer experiences and driving commercial success.You’llhave the opportunity to work on strategic initiatives that make a real impact on our customers and partners.
Asan SME Team Manager, you will lead and develop the PPA team to drive growth and retention across BupaGlobal’sSME broker portfolio, acting as a role model for exceptional broker engagement, customer empathy, and Bupa’s proposition and values.
Howyou’llhelp us make health happen:
1. Develop and lead the team in enhancing PPA broker relationships, creating opportunities to grow andretainthe portfolio.
2. To meet and exceed team and individual new business and retention targets, within compliance and relevant legislation.
3. Lead larger or more complex sales negotiations with brokers and/or supporting the team with their negotiations.
4. Apply a commercial lens to the PPA arrangements, ensuring the continuously drive profitable growth.
5. Collaborate with colleagues in other business areas who also work with our PPA brokers to support and drive joint commercial goals.
6. Handle escalated queries and problems effectively, ensuring strong outcomes for Bupa,brokerand customer.
7. Oversee and manage team’s sales performance via data and insights, including regular use and updating of Salesforce.
8. Conduct regular 1:1’s for team members to support the team to continually build their knowledge, skills and support them to provide an outstanding sales experience to our customers/brokers. Provide regular and ad-hoc feedback and lead on resolving performance related issues whererequired.
9. Managing the talent and succession plans to ensure resources are at a level and skill to deliver the customer requirements
10. Be a subject matter expert on our product suite, leverage this to educate and guide the team and brokers on Bupa Global products.
11. Ensure familiarity and compliance with all regulatory requirements that fall within the remit of this role. Consistently drive good and fair customer outcomes.
Key Skills / Qualifications needed for this role:
12. A Sales manager with knowledge of the global health insurance market, or relevant transferable skills.
13. Experience of intermediary distribution. Ability to conduct B2B negotiations at a more senior level.
14. A track recordof achieving team targets and KPI’s.
15. Candemonstratea high levelof knowledge of BupaGlobal’sproducts and Sales systems and procedures.
16. Excellent Sales skills, interpersonal and communication skills arerequiredwith emphasis on the ability to develop people to achieve successful outcomes.
17. Strong work ethic, ability to multitask and work under pressure butmaintainhigh quality of work.
18. Strong teamplayer and ability to collaborate across a wider range of internal and external stakeholders, including stakeholders atdifferent levelsof seniority.
19. Candemonstraterole-model skills and behaviours, providing excellent customer service,qualityand performance against department KPI’s.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial,socialand environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
20. 25 days holiday, increasing through length of service, withoptionto buy orsell
21. Bupa medical insurance as a benefit in kind
22. An enhanced pension plan and life insurance
23. Onsite gyms or local discounts where no onsite gym available
24. Various other benefits and online discounts
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For moreguidanceplease click HERE.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that ifyou’resuccessful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Why Bupa?
We’rea health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,caringand responsible in everything we do.
We encourageallour people to “Be you at Bupa”,we champion diversity, and we understand the importance of our peoplerepresentingthe communities and customers we serve. That’swhy we especially encourage applications from people with diverse backgrounds and experiences.
Time Type:
Full time
Job Area:
Call Centre
Locations:
Victory House, Brighton