Overview
Main Takeaway Points
* Expanding client in the insurance arena supporting specialist teams
* Start Date 20th October
* Permanent opportunities with great potential for career progression
* £24,900 basic salary plus bonus - £200 a month minimum
* 3 months on site training then option for hybrid – maximum 1 day a week in the office
* Working 37.5 hours a week between 8.00 and 8.30 with 1 in 4 Saturdays
* Driver ideally due to location
Summary of role
The purpose of this role is to support customers in purchasing a Travel Insurance policy. This might be as a new customer or at point of renewal. As a Centre of Excellence Advisor, you will have the customer at the forefront of your mind while meeting their needs with policy that is right for them.
Role and Responsibilities
* Enhance the customer experience by establishing and building customer rapport (using personal conversations).
* Make it easy for our customers to deal with and interact with us.
* Identify upselling and cross-selling opportunities during customer interactions and escalate them to the appropriate teams.
* Anticipate the needs of our customers, utilising your product knowledge to meet and exceed customer expectations.
* Implement company call flows and best practice to maximize customer experience and commercial performance.
* Achieve all operational and productivity-related targets in line with business objectives.
* Have a relentless focus on improving our customers’ experience and the perception of our brands.
* Develop, nurture, and maintain customer relationships throughout the customer journey.
* Own your own development always striving for the best version of you.
* Motivated by feedback, continuously developing self, actively seeking feedback from colleagues and your leader to improve performance.
* Support company policy and the best practice in compliance and industry regulation, with emphasis on protecting sensitive customer information.
Essential Skills
* Good communications skills – ability to explain simply and clearly, build rapport with customers.
* Curiosity and independent thought – never making assumptions and always striving to understand.
* Accuracy and attention to detail.
* Team working, building relationships across the organisation and externally
* Self-aware and honest to proactively develop skills and behaviors.
* IT proficiency, especially Word, Excel, and Outlook
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