Job Summary
We are seeking a dynamic and experienced Club Manager to oversee the daily operations of our exclusive club. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining the club's high standards of service. This role offers an exciting opportunity for a professional with a passion for hospitality and management to lead a vibrant social environment. The Club Manager will play a pivotal role in fostering a welcoming atmosphere while ensuring operational efficiency and financial performance.
Duties
* Oversee all aspects of club operations, including front-of-house, facilities, and administrative functions.
* Lead, motivate, and supervise staff to deliver outstanding member services and uphold the club's standards.
* Develop and implement policies and procedures to ensure smooth daily functioning.
* Manage bookings, memberships, and event planning to maximise member satisfaction and engagement.
* Handle guest inquiries, complaints, and feedback promptly and professionally.
* Coordinate with suppliers and vendors to ensure quality supplies and services are maintained.
* Monitor financial performance, including budgeting, reporting, and cost control measures.
* Organise staff schedules, training programmes, and performance reviews to foster a motivated team environment.
* Promote the club's offerings through marketing initiatives and community engagement activities.
Qualifications
* Possess strong commercial, financial, and IT skills (experience with IG and Sage software desirable)
* Be an excellent communicator and ambassador for the Club, with a hands-on leadership style
* Have experience in licensing, employment, and H&S compliance
* Ideally have knowledge or understanding of the Intelligent Golf operating system
* Be proactive in delivering outstanding service and member experiences
* Demonstrate strong management skills, including staff development and team leadership
* Proven experience in management within the hospitality or leisure industry.
* Leadership qualities with the ability to inspire teams and manage diverse staff members effectively.
* Organised with excellent organisational skills to handle multiple priorities efficiently.
* Good communication skills, both written and verbal, with a professional demeanour.
* Ability to problem-solve swiftly whilst maintaining high standards of service delivery.
* Flexibility to work evenings, weekends, or holidays as required by operational demands. This position offers an engaging environment for a dedicated professional eager to lead a thriving club while delivering memorable experiences for members and guests alike.
Job Type: Full-time
Pay: Up to £50,000.00 per year
Benefits:
* Company pension
* Free parking
Work Location: In person