Westray Recruitment Group provided pay range
This range is provided by Westray Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Westray Recruitment Group
* Annual Bonus based on Company and individual performance
* Life Assurance Cover
THE BUSINESS
Westray Recruitment Group is looking to recruit a 1st Line Support Engineer to work within a busy IT team based in the Gateshead area.
The successful candidate will resolve support tickets that are raised by their colleagues and work closely with our IT team to ensure business objectives are met. You will work to support the continuity of service for all IT equipment and services across the business.
This will involve working closely with third party customers and suppliers in addition to our managed service provider who maintains our network.
Day to day, this will consist of troubleshooting software and hardware, a crucial part of this role would be ensuring that objectives are achieved whilst adhering to our security protocols.
THE ROLE
* Monitoring the helpdesk and resolving IT issues efficiently
* Following and maintaining documentation
* Triaging tickets and following escalation procedures
* Upgrading or repairing hardware when required
* Configuring and rolling out machines for new and existing users
* Installing, configuring and supporting a variety of printers and drivers
* Supporting the use of iPhones and Android devices
* Supporting users to use Windows 10/11 and Office 365 effectively and resolving any issues
* Procuring hardware and software as required
* Supporting CCTV systems
* Occasional travel to sites when required
THE PERSON
* Applicants must be able to demonstrate at least 1-year IT experience in a helpdesk related role
* Experience of working within manufacturing environments
* Experience of IT networking
* Experience with Microsoft365 and Microsoft Office packages
* Good written and verbal communication skills
* An ability to manage workload and prioritise urgent items accordingly
* A working understanding of network and data security
* Ability to advise, guide, and communicate technical issues to non-technical staff
* Good analytical and problem-solving skills
* Full driving license
TO APPLY
Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
IT Services and IT Consulting
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