Job Description
📢 Are you someone who thrives off turning complaints into positive outcomes for customers? Great! As Perch Group are now searching for a Customer Complaints Handler to join the team.
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
As a Customer Complaints Handler, you’ll be the go-to person for customers who are frustrated with the service we’ve provided. While we strive for excellence in every interaction, we understand that things can sometimes go wrong, and it’s your job to turn the situation around.
🚶‍♀️Could this be the next step in your career?
You’ll take ownership of escalations from across the business, using your analytical and investigative skills to find the best solutions for our customers. By ensuring th...