JOB DESCRIPTION
Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Implements and oversees the daily quality process at the hotel. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required. Interviews and evaluates staff
What will I be doing?
As a Hotel Manager, you are responsible for carrying out the daily operations of the property. Specifically, you will be responsible for performing the following tasks to the highest standards:
Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required.
Reviews forecasts and balanced scorecard. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards.
Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
Speaks with and responds to guests regarding service challenges.
Oversee and maintain adherence to all brand standards, ensuring the property consistently meets or exceeds requirements set by corporate guidelines and external brand auditors.
Lead the implementation, monitoring, and continuous improvement of health and safety protocols. Conduct regular inspections, ensure legal compliance, and promote a safe working environment for guests and employees.
Manage and uphold food safety standards across all dining and kitchen operations. Coordinate internal audits, support external food safety inspections, and ensure full compliance with HACCP and relevant regulatory requirements.
Consult with Group Cluster Director as appropriate.
Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
Develops the skills and abilities of direct reports.
Monitors high potential department heads and team member activity and ensures their growth within the company.
What are we looking for?
We are looking for a candidate with an all-inclusive experience, in a property with high volume and above 100 rooms.
A Hotel Managerserving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Excellent verbal and written communication skills
Ability to manage extensive amounts of information and provides constructive feedback/direction.
Extensive knowledge of hotel operations, food & beverage.
Considerable ability to listen effectively.
Ability to work effectively both independently and as a team.
Ability to delegate manages and organizes projects and establishes priorities consistent with company objectives.
Ability to effectively deal with owners, customers and team members, some of whom will require high levels of patience, tact and diplomacy.
Ability to manage multiple projects, meet and work effectively under time and resource constraints
Ability to effectively lead team of professionals.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Leadership & Managerial experience: Minimum 2-4 years or more.
General management/ Operations Management experience
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