Job Title: Customer Service Advisor -Irlam, Manchester M44 5BA Location for training 4-6 weeks: Coleshill, Birmingham, B46 1JY, Birmingham all expenses for travel/accommodation paid * Hours: Monday to Friday, 9:00 AM - 5:00 PM Duration: Temporary role, 9 months Salary: £12.51 per hour About the Role: Are you passionate about delivering exceptional customer service? Do you thrive in solving problems and ensuring customer satisfaction? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will play a vital role in providing professional, high-quality, and customer-focused service. You will be responsible for promptly and politely handling all internal and external inquiries via phone calls, emails, voice-mails, and texts, across a diverse range of topics. You will also play a pivotal role in a new system role out, training in Coleshill will ensure you are a subject matter expert for the ‘align’ project to then be able to teach others when heading back to Manchester. Key Responsibilities: * Provide excellent customer service by promptly and professionally responding to all inquiries within agreed timescales and service standards. * Strive for First Contact Resolution by efficiently resolving inquiries and transactions without the need for escalation whenever possible. * Manage fluctuations in workload associated ...