Permanent – Full Time
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team at the Barleylands Hub.
About the Role
Joining our team, you’ll be responsible for managing high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are appointed in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team, using various communication methods including telephony and email.
Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, handle demanding customers, and address service failures, with the aim of instilling customer confidence.
About You
Candidates should have:
* Previous administration experience
* Proven scheduling/planning experience within a Social Housing or Contractor repairs environment
* Competence in communicating with operatives, subcontractors, and residents
* Basic building maintenance knowledge (e.g., duration required for maintenance tasks)
* Planning knowledge of task sequencing and concurrency
* Ability to prioritize works and ensure jobs are within targets and scheduled where practicable
* Experience handling high volumes of calls and customer repair inquiries
* Good written and verbal English skills
* Proficiency in Microsoft Office
* Strong organizational and communication skills, capable of engaging with stakeholders at various levels
* Passion for service delivery and customer satisfaction
Note: No hybrid working; must be able to work from the office located at Barleylands.
Benefits
* 26 Days Holiday & Bank Holidays
* Enhanced Pension Plan
* Healthcare Cash Plan (including 24hr GP)
* Life Assurance & Accident Cover
* Share Save scheme
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday scheme
* Flexible Working & Bank Holidays
* Cycle to Work scheme
* Paid Volunteering days (2 days)
* Learning & Development opportunities
* Extensive Wellbeing support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscriptions
* Eye Care Vouchers
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and positively impacting communities. Our services include responsive repairs, refurbishments, compliance services, and planned maintenance.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service.
We are proud to support the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application. We review applications throughout the posting period and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
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