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At Your Personal AI (YPAI), we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.
The Role
We're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.
What You'll Do Daily:
Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines
Update Asana projects with task completions, deadlines, and contributor assignments
Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics
Send routine communications about new tasks, deadlines, and project updates via Slack and email
Document common issues and maintain FAQ resources for contributors
Process administrative requests such as freelancer onboarding paperwork and payment inquiries
Coordinate with internal team to relay urgent issues or escalations
What We Offer:
Fully remote position with flexible hours in European time zones
Stable contract work with potential for extension
Entry point into AI industry with learning opportunities
Clear processes and supportive team environment
Competitive hourly rate for administrative coordination
Apply with your CV and tell us why administrative support work appeals to you. We value reliability, clear communication, and attention to detail over extensive experience.
What We're Looking For:
1-3 years of administrative or customer service experience
Excellent written communication skills - you'll write 50+ emails daily
Proficiency with Asana, Slack, and Google Sheets/Excel
Strong attention to detail for data entry and tracking tasks
Ability to work European time zones for timely freelancer support
Professional, helpful attitude when handling repetitive inquiries
Basic problem-solving skills to address common contributor questions independently
This Role is Perfect If You:
Enjoy structured, organized work with clear processes
Want to gain experience in the growing AI industry
Are comfortable with email-heavy, desk-based work
Like helping people resolve questions and issues
Thrive with routine tasks and systematic approaches
Prefer supportive rather than leadership responsibilities
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