NHS Band 3: Salary £25,760 - £27,476 per annum
Contract Type: Permanent
Hours per Week: full time 37.5
This role is primarily on-site; however, employees may be permitted to work from home 1 or 2 days a week based on staffing levels and jobrequirements. As such, hybrid working is not permanently guaranteed.
At PHU, we take great pride in our achievements. Our Trust is committed to delivering exceptional patient care and experience. Following our Single Corporate Service restructure, we have an opportunity as an Overseas Visitors and Income Officer to join the Overseas Visitors Administration Division.
Main duties of the job
In this role, you will be responsible for identifying non‑entitled overseas visitors and ensuring that appropriate charges are applied accurately. You must have the ability to prioritise conflicting workloads and possess a thorough understanding of Department of Health and Social Care guidelines regarding the treatment of non‑entitled patients. Additionally, you will need to stay informed about current legislation from the Department of Health and Social Care and Immigration Authorities, ensuring that such regulations are implemented appropriately.
This position allows you to utilise your existing skills and NHS experience in another administrative capacity. While prior experience in NHS or Overseas Visitors Administration is advantageous, it is not essential. We are looking for you to be friendly, adaptable, and possess excellent communication skills, as these will be vital in your daily interactions with patients and the team.
Job responsibilities
Job Purpose:
* To assist in the identification of Overseas Visitors to Portsmouth Hospitals Trust to recover funds from insured/self‑funding foreign visitors, or through patients visiting the Trust from countries with which the United Kingdom has a bilateral health agreement.
* To arrange face‑to‑face interviews with patients who have been identified as potential overseas visitors to substantiate the validity of patients claim to free treatment and to obtain supporting documentary evidence by interviewing patients and their relatives.
* To analyse and validate the documents provided from these interviews and to assess whether there is potential NHS fraud.
* To enter the correct coding for these patients once interviewed, to ensure that the hospital system (PAS) is updated correctly to obtain the maximum financial benefit for the Trust either through Payment by Results, or from the bilateral health agreements or from the travel insurance companies or from the patient themselves, if self‑funding.
* The interviews and assessment of this documentation must be handled in a politically correct manner to avoid any jeopardy of discrimination.
* Where appropriate to obtain signature and countersigning of Overseas Patient contracts.
* Where appropriate to obtain credit card details and to help take a deposit for patient fees for treatment.
* To plan and organise interviews for elective patients to the Trust who could be potential Overseas Visitor patients.
* To keep accurate records on all overseas patients interviewed throughout the Trust and associated sites.
* To ensure that accurate details are obtained from overseas patients regarding funding, either medical insurance, sponsorship or personal funding, to eliminate any delay in payment or long‑term debt to the Trust.
* We will be able to provide you with full training on appointment.
Key Working Relationships:
Internal Working Relationships:
* NHS Overseas Visitors Supervisor/ Credit Controller
* Consultants
* Secretaries
* Finance Department
* Legal Department
External Working Relationships:
* UK Border Agency
* Department of Health
* Department of Work and Pensions
* General Public
* Insurance Companies (Domestic & International)
* Patients Relatives
* County Courts
Person Specification
Qualifications
* Good general education including GCSE Maths and English.
* NVQ 3 in business administration OR equivalent level of knowledge and experience.
* NVQ 3 in Customer Services or equivalent experience.
Experience
* Understanding of office practices and procedures.
* Attention to Detail.
* Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
* Accurate typing skills, grammar and spelling.
* Excellent, accurate record keeping.
* Understand relevant financial information.
* Previous experience working in a team.
* Proven experience of working practices in an acute NHS Trust.
Skills and Knowledge
* Well organised using systematic approach.
* Ability to understand policy documents in collaboration with seniors.
* An excellent level of comprehension, to enable effective communication often involving sensitive information.
* Diplomacy and tact when dealing with difficult situations.
* Must have high degree of empathy, patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
* Ability to understand core issues and ability to make effective decisions.
* Ability to deal with sensitive situations.
* Knowledge of medical terminology.
* Knowledge of Patient Administration computer systems.
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