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Client:
South Central Ambulance Service NHS
Location:
Bicester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3007cf4a70e5
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Job overview
Are you looking for the challenge of working in a fast-paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
* · Would you be able to calm someone having a mental health crisis?
* · Would you be able to help a parent whose child has fallen and banged their head?
* · Could you deal with helping somebody with a sore throat or toothache?
* · Could you deal with helping somebody having a stroke or heart attack?
The 111 service takes a huge variety of calls, which makes no two days the same.
Please be aware of the stresses of the job and the impact they may have on you. Consider these points carefully before applying.
This is an office-based role in Bicester; home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.
Main duties of the job
No medical background needed, just a desire to help. You’ll need to be detailed, efficient, assertive but compassionate.
Prioritize your well-being and team care. Contribute professionally to the wider team at SCAS, playing an important role in patient care. If you’re resilient and ready for this challenge, we want to hear from you!
We offer a full 6-week training program including NHS Pathways, after which you'll be equipped to assess patient needs effectively.
Working for our organisation
Why work for SCAS?
*We offer a competitive hourly rate of £12.59. Additional unsocial allowances include:
All day Saturday (midnight to midnight) and weekday nights (after 8pm and before 6am) – Time plus 35% (approx. £16.99/hr)
All day Sunday and public holidays (midnight to midnight) – Time plus 69% (approx. £21.27/hr)
This is on top of other NHS benefits, including:
* 27 days holiday plus bank holidays, rising to 33 days (pro-rata for part-time)
* Enrolment into the NHS pension scheme
* Access to discounts on supermarkets, cars, holidays, restaurants, and more
* Part-time and full-time hours on a rota basis
* Free parking
* Employee assistance program
Note: Staff affected by internal reviews may be prioritized based on their risk status. For details, see internal communications.
Detailed job description and main responsibilities
The Recruitment Process
Includes 3 stages: application, online assessment, and interview. Successful candidates advance through each stage.
* Application: Complete the online form, explaining how you meet criteria. Use the additional info section for relevant experience.
* Assessment: Online session assessing listening, understanding, critical thinking, and problem-solving skills. Access to a webcam and a computer is required.
* Interview: Online discussion with a 111 Health Advisor, covering your skills and experience.
Qualifications and Training
Minimum of 2 GCSEs at grade 4 or above including English or equivalent experience. Must be over 18 for safeguarding reasons. NHS Pathways trained.
Knowledge and Experience
Experience in customer/patient services, using computerized systems, telephony, call centers, geographical knowledge, rotating shifts, voluntary or health sector experience, patient care, and knowledge of first aid or anatomy.
See the Job Description and Person Specification links for full details.
Disability Support
For queries about disability support or recruitment, contact [emailprotected].
Note: The campaign may close early at the discretion of SCAS.
Person specification
Qualifications
* 2 GCSEs at grade 4 or above including English, or equivalent experience
* NHS Pathways Trained
Knowledge
* Experience in customer/patient services, using computerized systems, telephony, call centers, geographical knowledge, rotating shifts, voluntary or health sector, patient care, and first aid/anatomy knowledge.
SCAS welcomes applications from diverse backgrounds, including those with disabilities, BAME, LGBTQ+, and armed forces community members. Reasonable adjustments are supported. Benefits include holiday entitlement, pension, and additional staff perks.
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