Business Analyst Location: Forde House, TQ12 4XX Start Date: ASAP Contract Duration: 6 Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £400.00 per day Job Ref: (phone number removed) Job Responsibilities Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources. Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across all services. Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts. Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts. Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment of M365 Power Apps. Contribute to the development of the corporate digital transformation programme. Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering. Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy. Provide corporate and service-specific support to understand customer behavior and improve customer experience. Evaluate information from various sources and provide executive summaries with supporting recommendations. Lead and undertake service reviews, run stakeholder workshops, and prepare business requirement specifications. Plan and lead project delivery across multiple teams and areas of the organization. Work with functional managers to transform and develop new requirements through discovery, design, and deployment. Conduct feasibility studies, cost-benefit analysis, and influence solution design. Define and agree deliverables with stakeholders and ensure successful execution of plans. Design service business processes to become more efficient and customer-focused. Develop organization, process, and technical design proposal blueprints for future improvements. Source, review, write, and present management information reports and briefs to stakeholders. Support professional development planning, objective setting, and continuous business improvement within the Business Analysis and change teams. Person Specifications Sound analytical and organizational skills. High level of numeracy and understanding of financial performance. Technically literate in using a range of IT systems and software. Excellent time management and communication skills. Ability to lead ‘non-reporting’ teams through a programme of change. Ability to persuade and influence people. Drive to build relationships quickly. Desire to identify areas for improvement. Use of industry-standard management tools (Desirable). DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed