Overview
Harrods Knightsbridge, United Kingdom – Retail Services Associate
Join the Retail Services team in the lobby, delivering best-in-class service to clients as they collect shopping and food parcels.
Responsibilities
* Accept Customer Collections, Private Shopping parcels, and Food Orders internally.
* Ensure the standards in the Harrods Collections department are clean, organized, and ready for store opening.
* Provide operational support by checking in customer purchases.
* Use POS systems such as Enactor, Zendesk and STORM, and other till functions.
* Liaise with the back of house team to ensure items to be brought down to the Lobby are done so efficiently.
* Handle a wide range of customer queries on the spot, including complex or challenging issues.
About You
We are looking for an effective team player who can build strong relationships with peers and colleagues at all levels. You will have a strong service focus and understand that customers expect quick, efficient service at this stage of their journey. Experience in an operations setting is beneficial for this role, as you will work with systems, stock movement, and logistics, as well as being customer facing.
Requirements
* Excellent verbal and written communication skills.
* Good attention to detail and the ability to adhere to processes with a logical, methodical approach.
* Knowledge of POS systems such as Enactor, Zendesk, and STORM is beneficial.
* Ability to multitask and handle multiple responsibilities.
* Ability to work in a fast-paced environment while remaining calm and composed.
About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers and sought-after brands. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
We offer a friendly environment to inspire your best work, with abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
We believe in growth and value individual strengths. If you can demonstrate the majority of the skills and experience needed to thrive in this role, we encourage you to apply. We celebrate diversity and are proud of a culture where people from all walks of life can grow and thrive.
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