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Posting Date: 13 Aug 2025
Unit: Consumer
Location:
Endeavour Sheffield, Sheffield, United Kingdom
Why this job matters
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing role with Plusnet.
Why not use your skills to make a difference and join our Billing team in Sheffield? You’ll be talking over the phone to customers with various tech-related queries. You could be helping someone with a simple question or handling more complex issues that require ownership; you’ll support the customer throughout.
You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re committed to supporting your success, including allowing you to schedule your own breaks, bank time, and the option for occasional home working.
What’s in it for you?
* A great starting salary of £25,087.00 plus incentives and bonuses.
* Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks off, to support colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave – Equalised maternity, paternity, and adoption leave, offering all parents 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how they grow their family.
* Huge discounts on Plusnet, EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
* Support in carving your own career path. We’re passionate about developing our people and supporting your career aspirations.
* Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront, making a difference where it counts.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
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