Do you have proven experience in managing positive customer relationships as a relationship manager, or other similar role? Can you develop strong client relationships with customers? Have you a problem-solving aptitude with experience of negotiating and providing solutions based on customer needs? If so, we’d love to hear from you! The Driver Services Directorate at the Driver and Vehicle Standards Agency (DVSA) delivers essential driver services that support road safety across Great Britain. Our teams provide high‑volume, customer‑focused services, underpinned by strong leadership, effective resource management, and continuous improvement. This role is key to developing and managing relationships with a network of vocational and motorcycle driving test business customers. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers As a Business Account Manager, you will develop and manage relationships with a network of vocational (large goods and public service vehicles) and, motorcycle driving test business customers to ensure DVSA’s testing provision meets market demand and is commercially viable. You will use management information to improve customer service, business efficiency and road safety outcomes for the agency and its customers. You will work with customers to understand their aspirations, growth models and resource requirements. Your responsibilities will include, but aren’t limited to: Gain an in-depth knowledge of the supply and demand needs of the customer.Provide an overarching view of current and future testing capacity/ provision for the agreed area of service providers.Analyse and provide data and information to managers, to enable a holistic view of testing service delivery to inform strategic decision making and measurement of achievement against KPIs.Enable testing services to be delivered in the most effective way, balancing cost, quality, and customer demands.Support DVSA’s standards, compliance, safety, and security commitments through adherence to and championing of policy, procedures and development requirements.Work collaboratively with colleagues across DVSA to activate new customers and ensure a positive start up experience for them. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .