As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers. Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.
Essential Duties & Responsibilities
* Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
* Deliver an exceptional customer experience by guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
* Drive performance and sales by achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
* Elevate running knowledge within the store by partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
* Actively stay up to date on running trends and maintain strong knowledge of competitor running products to provide informed advice and insights.
* Engage with the local running community – participate in races, organize store runs, and build authentic connections with runners in your area.
* Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
* Maintain a premium store environment by following visual and operational standards that reflect the New Balance brand.
* Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
* Champion health, safety, and compliance by adhering to company policies and environmental standards.
Job Requirements
* Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
* In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
* Commitment to staying up to date on running trends, innovations, and performance gear.
* Ability to share running expertise and educate both customers and store team members.
* Excellent customer service and communication skills to create an engaging and informative experience.
* Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
* Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.
ADDITIONAL BENEFITS:
* Competitive compensation
* Potential to earn more through our Retail Bonus Scheme
* Great development opportunities
* Inclusive working environments across all our European locations
* Generous staff discount
* Project involvement across our European region
* Flexible uniform package