We are an award-winning family business, looking for someone to join our team who loves working in a close-knit, friendly team to help with keeping our delivery service exceptional.
Are you are looking to join a company that's going places with great opportunities?
Job Specification:
* Must enjoy a busy fast paced vibrant office environment
* Answering and logging incoming Calls on Salesforce CRM system or directing to the relevant team member
* Sales Board Management: Update the online sales board daily for team visibility on deal statuses.
* Payment Processing: Confirm receipt of deposits and payments before order handover.
* Machine Sales Administration: Ensure all checklist requirements for machine sales are met.
* Lease Coordination: Collaborate with lease companies and customers to gather installation information, verify that customers have submitted all requirements, and ensure invoicing aligns with sales quotes.
* Customer Onboarding: Ensuring the customer has onboarded to the website for future orders before booking the installation.
* Installation Documentation: Verify signed installation requirements are received if not already obtained by the salesperson.
* Booking Management: Coordinate coffee machine installation bookings with customers and the service department.
* Installation Preparation:
* Schedule PDI for Crew machines to ensure timely dispatch.
* Print and organise installation requirements for the crew, including coffee for PDI.
* Place accurate purchase orders for machines and arrange delivery as per customer agreements.
* Order Processing: Upload sales orders to Sage for dispatch, updating prices to match quotations.
* Stock Management: Ensure stock availability for deals and initiate orders for any items that are out of stock.
* Logistics Coordination: Work with the pallet company for installation-related collection and delivery.
* Installation Tracking: Upload all installation orders to Isurus (or relevant platform) and monitor tracking to ensure timely delivery.
* Pre-Installation Call: Confirm site readiness with the customer, ensuring they expect all products listed in the quote.
* Invoicing: Create and send invoices to Shire, ensuring they align with the provided quotation.
* Payment Follow-Up: Coordinate with the lease company for prompt payment on installation day.
* Salesforce Maintenance: Keep installation information updated on the Salesforce platform, including machine details and customer payments.
* Customer Support: Handle incoming calls and assist customers and suppliers with queries.
* Order Management: Receive and accurately record coffee orders in the Sage system, providing administrative support for installation-related inquiries.
* Administrative phone support duties
* Provide administrative phone support as part of routine duties.
* Assist with coffee orders and dispatch tasks during the absence of the Head of Customer Service.
* Offer additional support to the Senior Finance and Operations Administrator during quieter periods, as needed.
Candidate Requirements:
* Sage experience ideal but not essential
* Credit control experience ideal but not essential
* Must be Reliable
* Must have superb organisational skills
* Must have good telephone manner
* Must have basic computing skills
* Must have a can-do attitude and be willing to develop skills
Package & Benefits
* Competitive salary
* Free parking on site
* Company pension
* Free monthly coffee allowance
* Staff benefit and rewards- PerkBox or a Costco Card
* Birthday leave
* Buy and sell holidays
* Duvet day
* 4PM finish on Fridays
* Up to 3 hours per month paid leave to attend medical appointments
* Ongoing professional development opportunities
* Employee events
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: £25,000.00-£29,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Free parking
* On-site parking
Ability to commute/relocate:
* Cheadle SK8 6AE: reliably commute or plan to relocate before starting work (required)
Experience:
* Administrative: 2 years (required)
Work Location: In person