Supporting the work of the Jeweller since 2006
At Queensmith, we understand that our greatest asset is our exceptional team. As a Senior Sales Consultant, you’ll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth within Queensmith, you’ll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities
* Welcome customers warmly, providing an inviting and professional experience from start to finish.
* Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
* Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
* Maintain thorough knowledge of Queensmith’s collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
* Foster long‑term client relationships by following up post‑purchase and encouraging repeat business.
* Support team operations by coordinating with colleagues on customer appointments, special requests, and any service‑related inquiries.
* Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
Skills
* Customer‑focused mindset with a talent for understanding client needs and preferences.
* Strong sales and negotiation skills, with an emphasis on upselling and cross‑selling.
* Organisational skills to manage multiple client interactions and follow‑up activities.
* Adaptability and resilience in a fast‑paced retail environment.
Requirements
* Minimum of 2‑3 years' experience in a customer‑facing sales role, ideally within the jewellery retail sector.
* A passion for gemmology and strong knowledge of diamonds to deliver exceptional, expert advice to every customer.
* Proven ability to meet or exceed sales targets and build meaningful customer relationships.
* Excellent communication and interpersonal skills, passionate about delivering a high‑quality customer experience.
* Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
At Queensmith, we transcend the traditional jewellery‑buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.
Benefits
* Opportunities for growth and progression across departments.
* Exclusive to the Sales Team: The Grid! A generous commission bonus on top of the general bonus.
* Employee Recognition Programme.
* Paid Time Off & Holidays.
* Financial Benefits, including a company‑wide bonus scheme.
* Workplace Culture Initiatives and Events.
* Private Healthcare Plan and Wellness Benefits.
* Training & Professional Development.
* Employee Assistance Programme - Counselling.
To Apply
Does this sound like you? If so, we want to hear from you.
To express an interest in future roles at Queensmith as a Sales Consultant please submit your CV and covering letter outlining why you think you’d be a great fit for the role or follow this link.
About us
Queensmith specialises in bespoke fine jewellery, designed and crafted by our talented team of in-house experts. We offer a truly personal and bespoke fine jewellery service that brings our customers to the heart of the making process, providing rare access to designers, gemmologists, goldsmiths and setters, in order to create and customise their dream engagement, wedding and eternity rings.
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