Job Summary
An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service. The post is part time, 24 hours per week, band 2 £24,465 per annum pro rata. This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System: North Staffordshire Combined Healthcare NHS Trust; Midlands Partnership University NHS Foundation Trust; University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service; Staffordshire and Stoke-on-Trent Integrated Care Board.
Main duties of the job
To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.
* Operate a computerised switchboard.
* Greet and receive visitors, patients and staff to the Hospital.
* Operate and activate the internal bleep system.
* Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.
* Answer routine queries from colleagues, service users, carers, the general public and other external organisations.
* Maintain and update on-call rotas and bleep system.
* Make decisions which may require consideration of a range of options and judgement on how to deal with enquiries.
* Be responsible for data entry, text processing or storage of data compiled by others.
* Booking of taxis and provide a postal service, franking of external mail and sorting incoming post.
* Use VDU equipment for a substantial proportion of time and possess keyboard skills.
* Provide advice or demonstrate activities or workplace routines to new or less experienced employees in own work area.
* Provide cover for annual leave and absences within the team on a 24-hour rotational basis including bank holidays.
About Us
As a Trust we remain bold and ambitious with plans for service and system collaborative transformation to improve health and wellbeing through high quality care. We prioritise wellbeing and offer a range of wellness opportunities including flexible working. We are committed to the Greener NHS ambition to become the world’s first carbon net zero national health system by 2045. Sustainability is embedded in our strategy as a key enabler. For 2024/2025, our "Proud to be Green" engagement campaign aligns with targets in our Green Plan. We are committed to a diverse and inclusive workforce and welcome applications from all under-represented groups.
Details
Date posted: 16 September 2025
Pay scheme: Agenda for Change
Band: Band 2
Salary: £24,465 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 232-COR-7455822
Job locations: Harplands Hospital, Hilton Road, Stoke-on-Trent, ST4 6AZ
Job Description
Job responsibilities
You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties. You must have a calm disposition, be well organised, have a flexible approach, be able to work on your own and be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential. Experience in operating a computerised switchboard, following Trust procedures and maintaining records is essential. You will be expected to provide cover for other staff for annual leave and other absences.
Person Specification
Essential
* Good general education
Desirable
* Experience of working within a busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Additional information
From 6 April 2017, skilled worker applicants for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants are also subject to this requirement. See Criminal records checks for overseas applicants for guidance.
Employer details
Employer name: North Staffordshire Combined Healthcare Trust
Address: Harplands Hospital, Hilton Road, Stoke-on-Trent, ST4 6AZ
Employer's website: https://www.combined.nhs.uk/working-together/join-our-team/
#J-18808-Ljbffr