Job Details
Job Title: Sales Support
Reports to: Depot Manager / Sales Manager
Depot: Andover
Main Duties
- To drive new business in the depot via Lead Generation.
- To increase customer retention by closely managing retention reports and keeping attrition to a minimum.
Key Responsibilities
- Providing key support for account managers; informing them of results from the 5 weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
- Reviewing Down Traders and reporting to Sales Manager.
- Follow up actions for the above report for either Telesales and or Account Managers.
- To ensure a high standard of customer service with creating an initial business relationship with all new customers. Set up initial orders and delivery requirements.
- Take ownership of solving customer issues through pro‑active customer service.
- Ensure that own label POS is permanently available at depot level whilst managing the cost budget.
- To promote the sale of LWC Drinks own brand products.
- Briefing of all office staff and account managers on new brochures and Promotional Drives.
- Retaining strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Inputting orders and reviewing products and accounts on the trinity system.
Knowledge and Experience
- Excellent Customer service skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system and LWC drinks quote system.
- Good team work skills.
- Good communication and relationship building skills.
- Good specialist knowledge of the drinks industry, products and the on trade market.
Benefits
A discretionary 20% bonus may be granted annually, subject to performance against defined KPIs.
