Overview
The NWCTC is looking to recruit enthusiastic, motivated individuals to join our team of Medical Secretaries. The post holder will provide a comprehensive and efficient secretarial support service to the team.
By the nature of the duties, the post holder will be naturally empathic, be required to maintain confidentiality and will be expected to deal with staff, patients, carers, relatives and other visitors to the Department, in person, via email and in writing, with courtesy and discretion promoting a positive environment on a daily basis.
Collect and collate information as directed by the Senior medical secretary and or Administration manager.
Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments.
The post holder will adhere to standard operating procedures and protocols and will advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.
The post holder will monitor and review any patient forms /details and items pending further action, chase outstanding responses and information. The post holder will provide information and advice to patients and relatives about admissions and appointments.
Capture and transmit information using electronic communication media, working to agreed protocols/standard operating procedures within each speciality working autonomously.
The post holder will accurately input and maintain the patient administration systems ensuring data quality at all times.
Responsibilities
* Provide comprehensive and efficient secretarial support service.
* Deal with staff, patients, carers, relatives and visitors with courtesy and discretion.
* Collect and collate information as directed.
* Prioritise and plan own workload to meet service level agreements and KPIs.
* Reflect on and improve own performance, supporting change management and improvements to procedures and service developments.
* Adhere to SOPs and protocols, advise and support colleagues.
* Monitor and review patient forms/details and chase outstanding responses.
* Provide information and advice to patients and relatives about admissions and appointments.
* Capture and transmit information using electronic communication media.
* Accurately input and maintain patient administration systems ensuring data quality.
Qualifications
* Typing qualification or equivalent levels of experience.
* Good knowledge of IT packages (including WPAS/iFit/WCP/EPOC/EPRO) and medical terminology.
* Ability to support the team in typing of clinical letters, distributing/sorting mail and filing, and maintaining excellent communication channels with GPs, Consultants, Nurses and other hospital departments.
* Good communication skills by phone, email and in writing, book appointments, meetings and training events.
* Ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
* During absence of senior medical secretaries, expected to provide cover of their role, including cover of additional duties as and when appropriate.
About the Employer
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
#J-18808-Ljbffr