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Hotel receptionist

Chipping Campden
Charingworth Manor
Hotel receptionist
£70,200 a year
Posted: 21 September
Offer description

Duties

- Greet and welcome guests as they arrive at the hotel

- Check guests in and out, ensuring all necessary information is obtained and recorded accurately

- Provide information about hotel amenities, services, and local attractions

- Handle guest inquiries, requests, and complaints promptly and professionally

- Answer phone calls and direct them to the appropriate department or staff member

- Assist with reservations and room assignments

- Process payments and maintain accurate records of guest transactions

- Maintain a clean and organized front desk area

Qualifications

- Previous experience in a customer service role, preferably in a hotel or hospitality setting

- Excellent communication skills, both verbal and written

- Bilingual proficiency in English and another language is a plus

- Strong interpersonal skills with the ability to interact effectively with guests and colleagues from diverse backgrounds

- Exceptional organizational skills and attention to detail

- Ability to multitask and prioritize tasks in a fast-paced environment

- Knowledge of basic computer systems and software applications

- Professional appearance and demeanor

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the hotel management.

Job Type: Full-time

Pay: £13.50 per hour

Expected hours: 40 per week

Benefits:

* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free parking
* Gym membership
* On-site parking

Work Location: In person

Reference ID: Receptionist

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