We are seeking a highly skilled ServiceNow Lead who will act as the single point of contact (SPOC) at the client location for a DevOps project on ServiceNow. The ideal candidate will bring strong hands‑on development experience combined with project delivery expertise, ensuring seamless coordination between client stakeholders and the delivery team.
Key Responsibilities:
* Serve as the primary liaison between the client and internal teams for all project‑related activities.
* Lead and manage end‑to‑end delivery of ServiceNow BAU, Integration, Implementation, and Dev projects, ensuring adherence to timelines and quality standards.
* Provide technical leadership and guidance on ServiceNow modules, including ITSM, ITOM, and ITAM.
* Collaborate with cross‑functional teams to ensure smooth implementation and support.
* Manage stakeholder expectations and provide regular status updates.
* Identify risks, issues, and dependencies, and implement mitigation strategies.
Required Skills & Experience:
* Hands‑on development experience in ServiceNow, including scripting and customization.
* Strong knowledge of ServiceNow modules: ITSM, ITOM, ITAM.
* Proven experience in integration and implementation of various ServiceNow modules.
* Project delivery experience with the ability to manage scope, timelines, and resources.
* Excellent communication and stakeholder management skills.
* Ability to work independently as the single point of contact at client location.
* Familiarity with Agile methodologies and ITIL processes.
Preferred Qualifications:
* ServiceNow Certified System Administrator or Implementation Specialist.
* Experience managing large to mid‑scale ServiceNow implementations.
* Exposure to cloud platforms and integration tools.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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