Overview
Customer Service Specialist – Banking & Financial Services (Hybrid Glasgow) at Teleperformance. Start Dates: 27th Oct 2025, 24 Nov 2025. Teleperformance certified as great place to work UK in 2025!
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Location & Structure
Location: Hybrid Glasgow. 2 days in the office, 3 days work from home after training and Grad Bay. Training: 3 weeks in the office followed by 3 weeks Grad Bay – this six week period is full time in the office. Contract: Permanent. Shifts: Full Time 40 hours over 8:00 am – 8:00 pm, 5 days over Monday – Sunday. Full flexibility required to work any shifts within these hours.
Salary: £13.35 per hour.
Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, and any other associated checks. Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date.
Responsibilities
* Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels.
* Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
* Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers.
* Have excellent attention to detail.
* Be knowledgeable of our client’s process and products and how best to support the customer.
Skills & Qualifications
* A professional, polite and courteous telephone manner.
* Ability to deliver excellent service with outgoing nature.
* Excellent verbal communication skills.
* A good listener who can convey empathy, patience and understanding.
* Confident and proactive to deal with difficult situations and conversations.
* High levels of accuracy and attention to detail.
* Be driven to work towards achievable targets.
Values
* Process Excellence- Doing things well and always seeking improvement.
* Collaboration- Team player who enjoys working with others.
* Communication- Clear and confident written and spoken communication.
* Emotional Intelligence- Empathy, kindness and social awareness.
* Open-Mindedness- Receptive to different ideas and approaches.
* Critical Thinking- Logical decision making.
* Solution Orientation- Forward-thinking mindset to resolve challenges.
* Entrepreneurship- Ownership, willingness to take on new tasks and be self-driven.
Background & Compliance
* Right to Work in the UK
* Criminal Record Check
* Credit Check
* Any other associated checks
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible and we reserve the right to reject your application.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
Industries
* Technology, Information and Internet
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