This organisation is a medium-sized business in the business services sector. They are recognised for their commitment to providing exceptional services and maintaining a professional approach in all aspects of their work.
Job Description
* Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
* Provide accurate information about products and services to customers.
* Resolve customer complaints or escalate them to the appropriate department when necessary.
* Maintain detailed and accurate records of customer interactions in the system.
* Collaborate with other departments to ensure seamless service delivery.
* Proactively identify opportunities to enhance customer satisfaction and suggest improvements.
* Support the team in achieving departmental targets and goals.
* Stay updated on company policies, services, and offerings to ensure accurate communication with customers.
* Make outbound calls to prospect clients
The Successful Applicant
A successful Customer Service Advisor should have:
* Strong communication skills, both written and verbal.
* Previous experience in a customer-facing role, preferably in the business services sector.
* Excellent problem-solving abilities and a customer-focused mindset.
* Proficiency in using customer relationship management (CRM) systems.
* Ability to manage time effectively and handle multiple tasks efficiently.
* A professional and approachable manner when dealing with customers and colleagues.
What's on Offer
The successful Customer Service Advisor will receive:
* A competitive salary of approximately £25,000 to £26,000 per annum.
* Quarterly bonus scheme
* Opportunities for career progression within the business services industry.
* A supportive and professional work environment in Oxford.
* Access to training and development programmes to enhance skills.
* Comprehensive employee benefits package.
If you are enthusiastic about providing excellent customer service and are looking to grow within a reputable company, we encourage you to apply today!
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Created on 25/06/2025 by TN United Kingdom
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