Restaurant and Bar\nâ¢\tTo ensure all restaurant and bar areas are clean and tables are set in the approved way.\nâ¢\tTo make sure all fridges and shelves are fully stocked throughout service. \nâ¢\tTo ensure all cutlery and glassware are cleaned to a high standard. \nâ¢\tTo follow opening and closedown instructions so that the bar and restaurant are clean and prepared for the next service. \nâ¢\tHave a strong knowledge of the food and beverage menu, asking questions when unsure on specific areas and using this knowledge to up sell effectively, encouraging maximum spend from customers. \nâ¢\tTake accurate customer orders to ensure customer satisfaction is met.\nâ¢\tIf over 18, ensure all drinks are made and delivered quickly and all areas behind the bar are clean and clear.\n\nEvents\nâ¢\tTo set up Events Suite/ Ceremony Building for specific events, ensuring all set-up instructions are followed accurately.\nâ¢\tTo promptly and effectively serve meal to guests as instructed by team leader. \nâ¢\tTo clear and clean Events Suite/ Ceremony Building at the end of the event, ensuring instructions are followed. \nâ¢\tTo make sure all fridges and shelves are fully stocked throughout events. \nâ¢\tIf over 18, ensure all drinks are made and delivered quickly and all areas behind the bar are clean and clear.\nâ¢\tIf over 18, have an understanding of the bar till system.\nâ¢\tIf over 18, follow close down instructions on the bar once event is finished. \nCustomer Service\nâ¢\tTo take bookings for the restaurant, obtaining all information that is required to create a full and accurate reservation.\nâ¢\tTo acknowledge all guests and welcome them in a friendly and helpful manner.\nâ¢\tTo provide efficient telephone support, answering the telephone politely using the approved greeting and passing on relevant information to specific departments.\nâ¢\tTo assist all visitors and clients by passing on messages correctly and in good time, providing assistance wherever possible and immediately seeking assistance when necessary.\nâ¢\tTo make recommendations where appropriate in the provision of improved customer service.\nâ¢\tTo have a knowledge of all promotions happening within the resort.\nâ¢\tTo accurately deliver the bill to customers, promptly deal with queries and process through till. \n\nManaging Relationships\nâ¢\tTo have an understanding of the kitchens abilities to deliver within set timeframes.\nâ¢\tDevelop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectations. \nâ¢\tEstablish and maintain good customer relationships at all levels.\nâ¢\tAct as an ambassador for the company at all times.\nâ¢\tFully understand the many facets of the business and structure in order to value different requirements and act with diplomacy to achieve the best possible outcome. \nâ¢\tTo be flexible in your approach so that you can help out with other departments when help is needed. \nâ¢\tEncourage customers to provide a review on TripAdvisor. 1. Restaurant and Bar Operations\nYou would learn how to:\nPrepare restaurant and bar areas before service.\nSet tables according to company standards.\nMaintain cleanliness and presentation throughout service.\nStock fridges, shelves, and service stations.\nHandle cutlery, glassware, and tableware correctly.\nFollow opening and closing procedures.\nDeliver food and drinks efficiently.\nMaintain hygiene and food safety standards.\n\nIf over 18, you would also learn:\nBasic bartending skills.\nHow to prepare and serve alcoholic and non-alcoholic drinks.\nResponsible alcohol service.\nBar organisation and stock management.\nUse of bar till systems.\n\n2. Food and Beverage Knowledge\nYou would develop knowledge of:\nFood menus and ingredients.\nBeverage menus, including wines, beers, spirits, and soft drinks.\nSpecial offers and promotions.\nDietary requirements and allergens.\nPairing food and drinks.\n\nYou would also learn:\nUpselling techniques.\nHow to confidently recommend menu items.\nHow to increase customer spending while improving their experience.\n\n3. Customer Service Skills\nA major part of the apprenticeship would focus on:\nGreeting and welcoming guests.\nTaking accurate orders.\nHandling customer enquiries.\nManaging bookings and reservations.\nTelephone etiquette.\nDealing with complaints and queries professionally.\nProcessing payments and bills.\nCreating positive guest experiences.\n\nThese skills are valuable across the entire hospitality industry.\n\n4. Events and Function Service\nYou would gain experience in:\nWedding and event setup.\nBanquet and function service.\nFollowing event plans and room layouts.\nServing large groups efficiently.\nEvent breakdown and cleanup.\nSupporting ceremonies, receptions, conferences, and special occasions.\n\nThis experience is highly transferable to hotels, conference venues, and event management roles.\n\n5. Communication and Teamwork\nYou would learn how to:\nWork closely with kitchen teams.\nCoordinate with different departments.\nCommunicate effectively under pressure.\nPass information accurately between staff and guests.\nSupport colleagues across the business when needed.\n\nThese are essential hospitality skills that employers highly value.\n\n6. Business and Commercial Awareness\nThe role would also teach you:\nHow restaurants and hospitality businesses operate.\nThe importance of customer reviews and reputation.\nRevenue generation through upselling.\nCustomer retention and guest satisfaction.\nThe relationship between service quality and business success.\n\nYou'll begin to understand the commercial side of hospitality, not just service delivery.\n\n7. Professionalism and Guest Relations\nYou would develop:\nConfidence speaking with customers.\nProfessional appearance and conduct.\nProblem-solving skills.\nDiplomacy and tact when dealing with guests.\nThe ability to represent a company positively.\nCareer Progression\n\nThis apprenticeship could lead to roles such as:\nFood & Beverage Assistant\nBar Assistant\nBartender\nWaiter/Waitress\nRestaurant Supervisor\nBar Supervisor\nEvents Assistant\nEvents Coordinator\nFood & Beverage Duty Manager\nAssistant F&B Manager\nF&B Manager\nOperations Manager â¢\tAbility to follow direction and guidance provided by the Duty Manager.\nâ¢\tDemonstrates excellent customer service aligned with the guest journey and resort standards.\nâ¢\tAble to work independently as well as collaboratively within a team.\nâ¢\tUses initiative to support efficient and effective operations.\nâ¢\tApproachable, friendly, and confident in providing clear information to guests.\nâ¢\tGood understanding of the role and awareness of the resortâs facilities and offerings.\nâ¢\tCapable of managing basic guest complaints and knowing when to report or escalate issues.\nâ¢\tAdheres to safe working practices in accordance with company policies and legal requirements.