Customer Engagement Lead
Salary: £36k
North East England
Hybrid role
At Grafton Recruitment we are excited to be working with a values-driven organisation that plays a vital role in a communities across the North East. We are seeking a passionate and experience Customer Engagement Lead to help the shape and deliver inclusive engagement strategy.
THE ROLE:
As the Customer Engagement Lead you will:
Design and implement a wide- reaching customer engagement approach using a blend of digital and face to face methods, helping to remove barriers and ensure inclusive participation across diverse resident groups.
Develop effective systems for gathering and sharing resident feedback and lived experiences, ensuring their voices are clearly represented in internal decision making processes.
Lead the creation and rollout of suite of digital engagement tools, including polls, surveys and online forums.
Organise and facilitate community events and engagement initiatives aimed at fostering meaningful conversations with residents.
Identify opportunities for service improvement.
Ensure compliance with relevant regulatory expectations.
Manage a Customer Engagement Coordinator.THE CANDIDATE:
Successful candidate will demonstrate:
Strong communications skills and ability to build trust.
Proven track record of managing engagement, involvement and scrutiny projects from beginning to end.
Experience with digital engagement platforms and tools.
Confidence to work with a range of internal and external stakeholders, including senior leaders.
Excellent spoken, written and visual communication skills and relationship-building abilities.
Ability to work at pace and can prioritise and project manage a number of tasks at once.HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed)
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