Work Pattern
Week 1
1. Mon 07.00 - 15.00
2. Tue 07.00 - 15.00
3. Wed 12.00 - 20.00
4. Thur 07.00 - 15.00
5. Sat 07.00 - 15.00
Week 2
6. Sun 08.00 - 16.00
7. Mon 10.00 - 18.00
8. Wed 07.00 - 15.00
9. Thur 07.00 - 15.00
10. Fri 07.00 - 15.00
Purpose
11. To deliver a great shopping experience for their customers, putting customers before task every time
12. Champion new ways of working within stores through an open mindset and positive attitude
13. Complete tasks and processes that deliver ‘best in town’ standards
14. Serve and sell across all channels brilliantly well
15. Be the voice of our customer to help us continually improve
Key Accountabilities
16. Dress and style mannequins to agreed standard each launch and throughout the season as required
17. Deliver seasonal Window implementation
18. Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
19. Works alongside C&H colleagues to ensure correct implementation of POS each season
20. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
21. Skilled to utilise all digital tools and communication channels to do the job
22. Share customer and colleague feedback to help us do things better
23. Share knowledge and experience with colleagues to support others in building skill and confidence
24. Own their own learning & development and proactively access digital learning solutions
25. Know the daily sales targets, priorities, promotions & selling opportunities
26. Have great product knowledge to sell and recommend our products and services
27. Proactively engage with customers to understand their needs and make recommendations
28. Understand the store priorities and their part to play
29. Complete tasks with pace and in line with SOPs
30. Minimise cost and waste through good process practice
31. Follow safe and legal working practices
Key Capabilities
32. Understands how M&S operates,it’sstrategy, future and the role they play
33. Committed to delivering excellent work fast with great attention to detail
34. Open to and acts on feedback, asking for this regularly
35. Sets performance objectives for self in conjunction with line manager and in line with business plans
36. Takes accountability for planning and managing own work efficiently to ensure objectives are met
37. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
38. Effective at communicating their intentions to others; ensures communication is clear and simple
39. In control of their own reactions and considers how to share their perspective to create better reaction for team
40. Copes well with change and work challenges and recovers quickly from its impact
41. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
42. Comprehensive Styling skills which can be applied across instore visual elements and windows
43. Strong knowledge of Visual Merchandising principles
44. Contributing to store sales and cost control
45. Work across the store to get things done right first time within timescales
46. Comprehensive knowledge of customer shopping channels
47. Good level of product knowledge and services across the store
48. Up to date knowledge of the commercial operation and brilliant basics
49. Good level of digital capability and use of digital tools and applications
50. Understand customer needs and spot selling opportunities
51. Adapting to change
Key Relationships and Stakeholders
52. Customers
53. Colleagues
54. Store Leadership
55. BIG