North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Description of Role Our Safety and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Responsibilities Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with an aim to provide a first-time fix. Provide on-site technical support and solutions to customers during both reactive and planned visits. Complete documentation in line with company standards. Work within strict H&S guidelines. Work as part of a 24/7 on call rota where required Advise customers on the latest products and services to improve efficiency. For development purposes the following knowledge, skills and experience are required. Skills : Good people management skills Transferable skills from any electrical or construction industries preferred Competent admin skills with sound working knowledge of internal business system. Sound commercial awareness, knowledge of design and pricing of systems and upgrades Service oriented, but can interchange on Install related tasks when required Good verbal communicator Excellent team player and relationship builder Previous employment within a BAFE/ SSAIB/ NSI accredited company IPAF/ PASMA/ Asbestos Awareness certification (preferred) Recent/current electrical qualifications or suitbale experience (preferred) Knowledge or interest of Security industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone) Can-do attitude and will to succeed Empathetic and supportive Best practice delivery focused