Overview
Join to apply for the Application Support Analyst role at NHS Scotland.
We are looking for highly motivated individuals to join NHS Lanarkshire’s Digital Services and be part of a bold transformation in health and care. With significant new investment and commitment to delivering the NHS Lanarkshire Digital Strategy (2023-2028), we are expanding our team to drive innovation, develop digital infrastructure across the Board, and improve outcomes for patients and staff.
With roles available across our Digital Operations, Transformation and Strategy & Governance Teams, the successful candidates will help drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services. If you are interested in our new roles, please contact the hiring manager for more information. We look forward to hearing from you!
The Role
The Post holder will provide technical input and support services for NHSL eHealth systems working alongside eHealth colleagues, NHSL staff and external partner agencies to ensure the implementation, deployment, on-going support, systems uptime and availability of eHealth systems and associated computer hardware across all NHSL areas.
The Post holder will provide systems administration and support for databases, Email services, maintenance functions and operational support to ensure application systems uptime and acceptable performance levels for all NHSL eHealth core and departmental systems.
NHSL
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services, Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
* The post holder will have to work with a large range of complex computer hardware including:
* Standalone servers
* Blade centre technology
* Storage area networks
* High availability technology
* Network devices
* The post holder, as a technical leader, will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff.
* The post holder will be required to use a PC and printer as part of their daily duties.
* The post holder is expected to have a comprehensive knowledge of IT hardware in respect of desktop PC and Printer and server equipment.
* The post holder is required to use a mobile phone.
* The post requires that the holder has knowledge of basic electrical safety rules.
* The post holder will use a computer tool kit.
Note: for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
It would be great if you also have
* Qualified in an IT related subject
* Proven track record in the support of TCP/IP networks and MS Windows server operating systems
* Working knowledge of Microsoft Active Directory
* Detailed knowledge in the management and support techniques required to maintain Microsoft products
* Knowledge of applications used within Healthcare
* Knowledge or project management methods and principles
* Ability to work as a team player as well as on own initiative to achieve targets set by the IT Helpdesk or IT Management
* Ability to work under pressure and to fixed time scales
* Experience of supervising other staff
* May be required to participate on department on-call rota
Contract type
* Permanent
* Full time
* 37 hours
Location and Working Pattern
This role will be based in Digital Operations within Kirklands - NHSL Headquarters. The working pattern for this role is To be confirmed.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on Derek.Agnew@lanarkshire.scot.nhs.uk.
For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on adnan.saddique@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Benefits
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling.
Additional Information
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.
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