Tesco, Trowbridge, England, United Kingdom
Shift Leader - Days - Trowbridge Brook Rd Express
Join Tesco to apply for the Tesco Shift Leader - Days - Trowbridge Brook Rd Express role at Tesco.
Our Shift Leader role pays from £14.76 per hour, increasing to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, with the option to work fewer hours (to a minimum of 12) if desired.
The availability windows are the times we’d like you to be available to work. We will schedule your contracted hours within these times and you’ll have 3 weeks’ notice of your shifts. We’re happy to support flexibility if your availability is close to the advertised times.
Customers are at the heart of everything we do.
Being a Shift Leader means overseeing the store from the shop floor, helping customers, and keeping store operations running smoothly. You’ll face challenges and strive to make things better for customers, colleagues and communities, every day.
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store
* Be there for customers, listening and helping them get what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to maintain a safe place to work and shop
* Understand store performance and assist managers in actions to improve operations
* Lead from the front and model a positive example for your colleagues
Please note you need to be 18 or over to apply for this role.
Responsibilities
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover with safety in mind
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Ensuring the store is clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive team atmosphere that is inclusive
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed and up to speed on communications and updates
* Staying knowledgeable about store performance and seeking improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
What you will need
* To be a great role model by delivering thoughtful customer service
* To build strong, inclusive relationships with colleagues
* Clear communication skills and ability to keep the team informed
* Confidence to lead and oversee the store in the absence of the Manager
* Ability to make good decisions and adapt to change
* Ability to motivate the team to achieve beyond expectations
* Curiosity and willingness to seek ideas to serve customers and communities better
What’s in it for you?
* Variety in a flexible role with adaptable hours
* Opportunities for development and training to support your career
* Inclusive workplace where everyone is welcome
* Your voice matters and ideas are listened to
* Wellbeing support and health resources
* Benefits including pension, life cover, and other rewards
About Us
Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion and to providing an accessible recruitment process. We welcome chats about flexible working.
Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves certain areas.
For more information about us please visit www.tescoplc.com
Seniority level
* Mid-Senior level
Employment type
* Temporary
Job function
* Management and Manufacturing
* Industries
* Retail
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