Shop Supervisor
Location: Sue Ryder Charity shop, 1-3 Canongate, Jedburgh TD8 6AP
Hours: 7.5 hours per week over 7 days
Hourly rate: £12.79 per hour plus rewards & benefits.
Responsibilities
As the new Shop Supervisor, you will:
* Use your retail experience to drive business, push sales, and achieve targets.
* Help lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team and provide leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring your and your team’s health and safety is a priority.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Manage the stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail, leisure or hospitality background
* KPI and target experience
* Charity retail experience
* Health & Safety knowledge
* Team Player mindset
* Key holder/opening/closing experience
* Merchandising and Stock rotation skills
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan to claim back costs of routine healthcare
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities
* Access to Employee support programme
Our Commitment to Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we offer the ‘Offer an Interview’ scheme and provide accessibility support, including stairs down to storage area and toilets.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
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