Who are McDonald’s?
McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day; in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day.
McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.
McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1 billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.
Company Vision and Culture
Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
* Serve: We put our customers and our people first
* Inclusion: We open our doors to everyone
* Integrity: We do the right thing
* Community: We are good neighbours
* Family: We get better together
The Opportunity
This accelerated training programme is the first step on the journey to leading and inspiring teams, within one of our UK restaurants.
Over the course of nine months you’ll learn how our values shape our business from the ground up. The hands-on experience you will gain from working in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts.
What will be expected of me when I have completed my initial training?
* Role model customer-focused behaviours
* Act with integrity, honesty, and in line with McDonald’s and JH Restaurants values
* Display leadership by coaching the team and providing them feedback
* Guide the team to prepare the customer’s meal with care and respect
* Lead the team to have a shared understanding and vision of an exceptional customer experience in line with our values
* Give your people and customers your full attention, smile, use eye contact and body language that is enthusiastic, energetic and authentic
* Adapt to each customer’s needs – lead the team to provide an individual experience that exceeds their expectations
* Answer customer queries confidently and professionally
* Empower your team to bring their best selves to work and to deliver our Values
* Publicly recognise and reinforce customer-led behaviours
* Use initiative and confidence when interacting with colleagues and customers
* Show you care - treat all customers and colleagues with courtesy and respect
* Work as a supportive leader
* Embrace customer feedback as an opportunity for continuous improvement
What Team will I be a part of?
You’ll work together with our crew, crew trainers, customer care teams and managers of all levels who will support you on your intensive learning journey.
What background do I need to have?
This fast-paced programme is open to people with experience of leading teams, both in and out of the sector, and graduates.
You are someone who inspires and motivates others with your ambition and hands-on approach to learning.
Throughout your journey, we will give you the training, knowledge and tools to further develop your skills to make you feel truly confident.
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.
We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.
We do not tolerate inequality, injustice or discrimination of any kind.
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