Fixed Term Contract Part Time
Permanent Part Time
We are looking to recruit a Customer Service Advisor (Out of Hours) to join our team.
About the Role
Joining our team, youll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will possess a strong working knowledge of Microsoft Office, along with excellent administrative, organisational, and communication skills, both written and verbal. You will have outstanding customer service abilities and a minimum of four years experience within social housing repairs, supported by strong problem-solving skills. Flexibility in working days each month is also essential.
Benefits
1. Profit Share Discretionary Annual Bonus Scheme