Overview
As a Business Information Assistant Analyst in the Social Care Support team, you’ll play a key role in providing system administration, frontline support and training for the Social Care system. Management and resolution of servicedesk calls as well as supporting other team members with daily tasks.
This is a fantastic opportunity for someone who enjoys detail-oriented work and is keen to build experience in Social Care system support within a supportive and fast-paced environment.
Responsibilities
* Provide day to day system administration
* Assist the service (and team) in developing processes, procedures and documentation for the Social Care system.
* Assist in the provision of management and statutory performance information including statutory returns to required standards.
* Assist in ensuring system compliance with statutory regulations and standards including, policies and procedures of Stirling Council and Government Legislation
* Administer servicedesk calls, including investigation, prioritisation, assigning calls appropriately and assisting to close calls.
* Develops, documents and implements system changes based on servicedesk calls and requests, following any escalation process if satisfactory progress is not being made. Maintains records and advises relevant persons of actions being taken.
* Provide system training and administration support as required, including maintaining any training records in accordance with the Council’s record retention policy.
Requirements
The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be asked to complete the form and have your details verified.
All Disclosures and PVGs are processed via the Disclosure Scotland online service. Please apply for a Basic Disclosure using the link https://basic.apply.disclosure.scot/ Once you receive your Basic Disclosure certificate please take a photo and email to careers@stirling.gov.uk to confirm.
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Benefits
* 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
* Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
* Biennial incremental progression until top of your payscale is reached
* Membership of the Local Government Pension Scheme. For further details visithttps://www.scotlgpsmember.org/about-the-lgps/
* Up to 6 months full sick pay and 6 months half pay dependent on length of service
* Carers Leave
* Up to 4 weeks paid Paternity Leave
* Access to Health & Wellbeing support
* Ongoing opportunities for Learning & Development
* Cycle to Work Scheme
* Lift share Scheme
* Car Lease Scheme
* Technology Benefit Scheme
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