Join the ICAEW
At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do—creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.
Role Profile
To design and support the delivery of scalable, user-centred solutions on the Microsoft Dynamics 365 Customer Engagement (CE) platform, aligned to ICAEW's strategic goals. This role plays a critical part in enabling efficient and effective member, customer, and stakeholder engagement through CRM capabilities that are secure, integrated, and future-ready.
Responsibilities include:
* Design Dynamics CE solutions that are extensible, modular, and aligned with best practices in configuration-over-customisation.
* Ensure solutions are user-centric, maintainable, and built to meet ICAEW's business process needs across functions such as membership, sales, customer service, and marketing.
* Provide architectural oversight across the Dynamics CE lifecycle, ensuring compliance with solution design, security models, and integration standards.
* Work closely with business and technical stakeholders to capture requirements and align Dynamics CE solutions to ICAEW's service delivery objectives.
* Help mature ICAEW's Dynamics architecture practice by evolving design patterns, extending reusable assets, and contributing to CRM roadmaps.
* Identify opportunities to simplify configuration, reduce custom code, and enhance data quality and reporting.
Candidate Profile
Requirements include:
* Extensive experience designing and implementing Microsoft Dynamics 365 CE solutions, ideally in membership or professional services environments.
* Strong understanding of Power Platform capabilities and solution design, including Dataverse.
* Proven experience with secure, API-led, and cloud-native integration approaches in Azure.
* Familiarity with DevOps, source control and CI/CD for Dynamics solutions.
* Experience delivering within agile teams across complex, multi-system environments.
For the full role profile please refer to the attached document.
Why work for us?
We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.
Our employee benefits include:
* A substantial suite of training and development
* Flexible working arrangements
* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
We are a disability confident employer.
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