Overview
As a Fraser’s group employee, you will be part of one of the UK's growing retailers. Sofa.com has been delivering comfort for over ten years. We are seeking a motivated and experienced individual to join our team as a Supervisor in our Bath showroom. You will be responsible for the efficient and smooth running of the showroom/retail team alongside the Showroom Manager, focusing on maximising sales and showroom profitability while maintaining high customer service and operational standards.
Responsibilities
* Meet and exceed sales targets and increase profitability in store.
* Analyse reports and commercial information to improve showroom performance.
* Manage and minimise controllable costs, ensuring expenditure is necessary and justified.
* Lead and support the Showroom team with regular communication, sharing best practices and lessons learned.
* Inspire and lead staff to maintain impeccable standards in administration, housekeeping, systems, and procedures.
* Conduct regular checklists, provide constructive feedback, and create development opportunities.
* Collaborate with the Showroom Manager on visual standards, events, promotions, and changes.
* Nurture a culture of exceptional customer service in line with training guides.
* Handle challenging situations constructively and professionally.
* Act as a role model and brand ambassador, building strong relationships and providing leadership and support.
* Support the business strategy through effective teamwork and alignment with company objectives.
* Ensure showrooms adhere to Health & Safety guidelines and legislation.
Qualifications
* At least 2 years' experience in a retail management role. A background in interiors is preferred.
* Excellent communication skills, both verbal and written.
* Proven track record of internal progression and development.
* Excellent leadership and decision-making skills.
* Ability to multitask and work efficiently under pressure.
* Confident decision-maker with strong analytical and problem-solving skills.
* Proficiency in Microsoft Office and good computer skills.
Job Details
* Employment type: Full-time
* Seniority level: Mid-Senior level
* Additional information: 40-hour contract; weekend and weekday work
Additional Information
* Weekly/Monthly & Quarterly Commercial Bonuses
* Monthly Group Rewards and Recognition
* Long Service awards
* Development Courses with National Qualifications
* 28 Days Holiday
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands
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