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Role Overview: The successful candidate will drive the growth and scalability of our Bank of Hours and IMHR+ products. Responsibilities include identifying growth opportunities, developing a robust go-to-market (GTM) plan, and building a scalable product roadmap. The Client Product Manager will collaborate with external partners to create app-based solutions, enhancing accessibility and user experience. Additionally, the role involves supporting day-to-day operations such as proposals, client onboarding, conflict checks, invoicing, renewals, refunds, and relationship upselling/cross-selling.
Key Focus Areas:
1. Growth Strategy and GTM Plan: Develop and execute comprehensive growth strategies, identify new market opportunities, and implement GTM plans to promote product adoption.
2. Product Roadmap and Scalability: Build and maintain a detailed product roadmap, collaborate on app development, and prioritize features based on business and market feedback.
3. Stakeholder Management: Engage with internal and external stakeholders to gather requirements, provide updates, and ensure alignment with business objectives.
4. Line Management and BAU Support: Oversee a Client Product Executive, support BAU tasks, and assist with proposals, onboarding, and client relationship management.
5. Performance Monitoring and Reporting: Define KPIs, monitor product performance, prepare reports, and manage budgeting and forecasting.
6. Customer Focus: Maintain a customer-centric approach, gather feedback, and implement improvements to enhance user experience.
About You: We seek a dynamic, proactive, and experienced Client Product Manager with a strong understanding of project methodologies. Ideal candidates will have:
* Experience as a Product Manager or in Project Management within legal or financial services.
* Strategic thinking, innovation, and continuous improvement mindset.
* Excellent organizational, analytical, problem-solving, and communication skills.
* Ability to influence and collaborate with diverse stakeholders.
If you're interested in joining our thriving team, please apply below.
Benefits:
* 25 days holiday plus bank holidays, with options to buy additional leave.
* Generous pension schemes.
* Two volunteering days annually.
* Westfield Health membership and access to digital healthcare services.
* Well-being initiatives and flexible working options.
* Recognition as one of the Best Workplaces for Wellbeing 2024.
We are committed to diversity, inclusion, social responsibility, and environmental sustainability, fostering a workplace where everyone can flourish.
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