Job Description
ThecompanyAfastmovingandgrowinglogisticscompany.TheroleThemainpurposeoftheRealTimeOperationsManagerroleinclude:ProcessMinded,youwillthriveonbuildingrepeatable,scalableprocessesandseeeveryproblemthroughasystemslens.Dataliterate,comfortableusingdashboards,interpretingmetrics,anddiggingintodatatofindactionableopportunities.Tech-First,passionateaboutusingtechnologytodrivesmarteroperations.ProvidecriticalsupportandexpertiseacrosstheLogisticsfunction,takingaccountabilitybyleadingandexecutingprojects.Preventortackleanybusinesschallenges.Analyseandpresentkeydataanalysistocreatestrategicdirection,includingSWOTanalysis,productivity,costandkeyperformancemetricsacrossallfunctions.Identifyareasfordeliveryofimprovementincentives,supporttheproductionofbusinesscasesandpresentationstokeystakeholdersforsignoffandreward.Continuouslyreviewadvancements,expectationsandinnovationswhichmayprovidefunctionalbenefittothebusinessorchampiontheexperienceofourCustomers.Refineandstandardiseprocesseswhereverpossible,produceandmaintaindocumentationincludingSOPs&SSOWsandchampionleanoperations.Promoteanddelivercross-functionalcollaborationandcolleagueupskilling.Youwillmonitorandsupportyourteamprovidingregularcommunications,encouragingfeedbackandcontributionofideasandinitiatives.TheapplicantCustomerobsessedwithadeepunderstandingofcustomeranduser(driver)experiencedesign.3+yearsexperienceworkinginSupplyChain.3+yearsofexperiencedeliveringchange,throughprojectmanagementortransformationalactivities.Abilitytointerpretandtranslatecomplexdataintomeaningfulsubsetsandpresentfindingsinasimplifiedwaytosupportdecisionmaking.Experienceofsolutiondesign,implementationandsubsequentmanagement.Abilitytocommunicatecross-functionallyandcreatesuccessfulworkingrelationships.Relentlessdriveforcontinuedoperationalimprovement.Skilledinproducingbusinesscases,understandingkeytypesofanalysisincludingsituational,operationalandSWOTanalysis.Comfortablymodellingsolutions,resourceandbudgetaryelementsofproposals.Youmayhaveworkedatcompaniessuchas:Deliveroo,UberEats,Gopuff,Getir,ZappAmazonLogistics(AMZL),BoltandPackfleetYoumayhaveheldrolessuchas:HeadofLiveOperations,CustomerOperationsManager,MarketplaceOperationsManager,DriverOperationsManager,ContactCentreManager(Tech-logisticsorMarketplace,Compliance&OnboardingManager(GigEconomy)Youwillberesponsibleforbuildingandleadingabest-in-classLiveOpsfunctionthatensuresjobcompletion,customersatisfaction,anddriverloyalty,whileensuringnetworkcomplianceandminimisingoperationalrisk.Youlldesignsmarterprocesses,leveragetechnologyforproactiveservice,developdata-driveninsights,andultimatelymakeLiveOperationsastrategicadvantageOurRealTimeOperationsManager willhavetheabilitytoworkinisolationandaspartofateam.Excellentinterpersonalskillsandtheabilitytointeractatmultiplelevels.Highlyanalyticalandcapableofinterpretingserviceandcostreporting.OurRealTimeOperationsManager willhavealogicalapproachtoproblemsolvingincludingadesiretodesignsustainablesolutions.Confidentandarticulate,commandingrespectthroughknowledgeexperienceandpersonalstyle,youwillhaveapassionforserviceandstrongcustomerfocus.ThrivingunderpressuretheRealTimeOperationsManagerwillbecapableofmanagingmultipleprioritiesandworkingtocriticaldeadlinesandobjectives.Yourcoachingandsupportiveleadershipstylebalancedwithanabilitytodriveperformancetoachieveobjectives,willdemonstrateprevioussuccessinleadingoperationsteams.TPBN1_UKTJ